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How staff add stamps at the counter

Stamps are added by a member of staff, one tap at a time, in the scanner. The customer shows the card in their wallet, staff scan the QR code on it, and tap “Add stamp”. Nothing is recorded because a customer walked in.

The scanner is a web page, so it runs on any phone with a camera and a browser. Most shops add it to the home screen of a till phone so it opens full-screen with one tap.

From invite to first stamp

  1. 1

    Give each staff member an account

    In the dashboard, open Staff. Either generate an invite code — enter the person's name and position, choose the Staff role, click “Generate code” and read the code out or share it on WhatsApp; they enter their own email, the code and a password on the join page — or send an email invite with their address. Accounts with the Staff role can only see the scanner.

  2. 2

    Open the scanner and add it to the home screen

    Staff sign in at yourloop.app and land in the scanner. A card at the top offers to install it: on iPhone, open the page in Safari, tap Share, then “Add to Home Screen”; on Android Chrome, tap “Install app”; in Samsung Internet, use the browser menu. Other iPhone browsers cannot add it, so use Safari.

  3. 3

    Scan the customer's card

    Tap “Open camera” and point it at the QR code on the customer's wallet card. If the camera cannot read it, tap “Enter code manually” and type the code shown under the QR. The customer's name and their cards appear.

  4. 4

    Tap Add stamp

    Each tap adds exactly one stamp and shows the count, for example “Stamp added (4/10)”. To add three stamps, tap three times. “Undo” removes the last stamp if you tap once too many. The customer's pass updates on their phone.

  5. 5

    Claim the reward when the card is full

    When the last stamp goes on, the scanner shows “Reward ready” with the reward text. Tap “Claim reward” and confirm when you hand it over. On a card with several tiers, each tier has its own claim button, and the stamps start again from zero for the next tier.

  6. 6

    Tap Done

    “Done” clears the screen for the next customer.

If the customer has not joined yet

Staff cannot enrol a customer from the till — the pass has to be added by the phone that will carry it. The scanner shows the cards a customer does not hold yet with a “Show join QR” button; hand the screen to the customer, they scan it with their phone camera, join, and add the card. Then scan their new card and stamp it.

Who can do what

Staff accounts see the scanner and nothing else. Managers can also see customers, cards, analytics and Push Notifications, and can invite staff. Only the owner sees billing. Every stamp, redemption and undo is recorded against the account that did it, and the Staff page shows the totals per team member.

The scanner needs an internet connection. There is no offline mode; a stamp is saved the moment it is tapped, or not at all.

Common questions

Can staff add several stamps at once?
One stamp per tap. To add three, tap three times; the counter shows the running total.
Can a customer stamp their own card?
No. Only a signed-in staff, manager or owner account can add a stamp, and only in the scanner.
Which phone should the till use?
Any phone with a camera and a browser. For home-screen install use Safari on iPhone, or Chrome or Samsung Internet on Android.
Is there a limit on staff accounts?
No. Staff accounts are unlimited on every plan.

Related guides

Checked against the app on 25 September 2026.

Something not covered here? Write to Info@yourloop.app.